Gift Card Policy

This policy outlines the terms and conditions for the purchase, use, and management of gift cards issued by Rooms of Renown, in compliance with Australian Consumer Law (ACL).

Legal Compliance

All gift cards issued by Rooms of Renown comply with the following legal requirements:

  • Minimum Expiry Period: Gift cards are valid for at least 3 years from the date of issue.

  • No Post-Supply Fees: No fees will be charged after the card has been purchased (e.g., activation, maintenance, or inactivity fees).

Redemption

  • Gift cards are redeemable for accommodation services at Rooms of Renown.

  • They may be used for full or partial payment of bookings.

  • Redemption is subject to availability and standard booking terms.

  • Gift cards cannot be redeemed for cash, transferred, or resold.

Peak Period Usage

  • Gift cards may be used during peak periods (e.g., public holidays, long weekends, and major local events such as the Australian Art Deco Festival), subject to availability.

  • During these times, nightly rates may be higher than standard periods. If the value of the gift card does not cover the full cost of the booking, the recipient will be required to pay the difference.

  • Rooms of Renown may apply minimum stay requirements or additional fees during peak periods, which will be clearly communicated at the time of booking.

  • Gift cards do not guarantee availability during peak periods and should be redeemed well in advance to secure preferred dates.

Lost or Stolen Cards

  • Treat gift cards like cash. Lost or stolen cards will not be replaced, unless proof of purchase and card number can be provided.

  • Rooms of Renown is not responsible for unauthorised use of lost or stolen cards.

Refunds and Exchanges

  • Gift cards are non-refundable and cannot be exchanged for cash or other products.

Remaining Balance

  • Any remaining balance after a transaction will stay on the card and can be used until the expiry date.

  • Balances cannot be transferred to another card or account.

Promotional Gift Cards

  • Promotional or complimentary gift cards may have shorter expiry periods and additional restrictions, which will be clearly stated at the time of issue.

Modification of Terms

  • Rooms of Renown reserves the right to modify these terms and conditions at any time, provided such changes comply with applicable laws.

Contacting us

Rooms of Renown welcomes your comments regarding this Policy. If you have any questions about this Policy, need assistance with your gift cards and would like further information, please contact us.